Shipping Policy

Order Processing

All online orders with a final cart value of ₹349 and above are eligible for processing.

  • Processing time: 1–7 business days, depending on your location.
  • During festive seasons, promotional events, or high-demand sales, processing times may be extended.
  • Please note that Day 1 refers to the first business day after your order is placed.

Delivery Timeline

  • Once your order is processed, it will be handed over to our logistics partners (Shiprocket or Delhivery for domestic shipments)
  •  Estimated delivery time: 3–7 business days, depending on your location.

Order Changes & Modifications

To ensure quick dispatch and efficient delivery, all orders are processed immediately after confirmation.

Therefore:

  •  Delivery addresses cannot be modified after an order has been placed.
  •  Once confirmed, orders are forwarded directly to our warehouse for packing and shipping.
  • Customers are requested to carefully verify all shipping details before completing their purchase.

Offers, Coupons & Freebies

Customers may receive complimentary products or discount coupons based on:

  • Order value
  • Order quantity
  • Specific product purchases

Please note:

  • Freebies and discount coupons cannot be combined.
  • Multiple coupon codes cannot be applied to a single order.


Bulk Orders & Corporate Gifting

For bulk purchases, retail partnerships, or corporate gifting inquiries, please contact:
business@myblende.com

Benefits:

  •  Attractive discounts for bulk purchases and gifting requirements.
  • Full payment is required before processing begins.
  • Bulk orders require a lead time of approximately 7 working days.

Domestic Order Cancellation Policy

Please note the following cancellation guidelines:

  • Once an order has been assigned to a courier partner, cancellations and address modifications cannot be accommodated.
  •  Orders that have already been processed cannot be cancelled.
  • In exceptional cases where a post-processing cancellation is approved.

Refused Deliveries

  • If you choose not to accept your package at the time of delivery:
  • Simply refuse the shipment.
  • Refunds will not be processed for refused deliveries.

Reshipment Charges

Orders refused during delivery and requested for reshipment will incur a ₹80 shipping charge.

Partially Paid COD Orders

  • For partially paid Cash-on-Delivery orders:
  • ₹120 is collected upfront as a shipping charge.
  • This amount is non-refundable.
  • A full refund of ₹120 will only be issued in cases where delivery fails due to an error by the delivery partner.

Product Disclaimer

Before using any product, we strongly recommend:

  • Performing a patch test.
  • Reviewing the complete ingredient list for known allergies or sensitivities.

Please note that exchanges, returns, or refunds will not be accepted for:

  • Allergic reactions
  • Skin sensitivities
  • Fragrance preferences
  • Product color variations

Same Day Express Delivery

  • Same Day Delivery is available across 114 serviceable PIN codes in Chennai, subject to PIN code availability at checkout.
  • Same Day Delivery is available only for eligible Chennai orders and will appear as a shipping option at checkout.
  • Once the order has been shipped or handed over to the delivery partner, it cannot be cancelled. Cancellation is also not possible once the delivery partner has reached the delivery address.
  • The delivery partner will make a maximum of 2 delivery attempts. Customers are requested to ensure that someone is available to receive the order.
  • In case of an approved cancellation, applicable shipping/delivery charges will be deducted, and only the remaining eligible amount will be processed for refund.

Unboxing Requirement for Claims

To help us investigate and resolve any order-related discrepancies efficiently:

  • Customers must record a clear unboxing video while opening the package.
  • This video may be required to process claims regarding missing, damaged, or incorrect items.

Refunds & Order Cancellations by Blende

Blende reserves the right to refuse, cancel, or decline any order at its sole discretion.

Orders may be cancelled due to:

  •  Product unavailability
  • Pricing errors
  • Product information inaccuracies
  • Technical or printing errors

Additionally: 

  • If an order cannot be fulfilled within 45 working days, a refund will be initiated.
  • Sale-period orders are not eligible for refunds unless a valid discrepancy exists.